1. Domestic Itineraries
- Changes:
- Business class (J/C) and Flexible Economy (M): free (In Tet Holiday, fare basic JH/CH/MH fee apply 600.000 VND/each time)
- Save Economy (R,N,Q,L,K) : before departure fee apply 300.000 VND/each time and different fare (if any), on or after departure apply fee 600.000 VND/each time and different fare.
- Refund:
- Business class (J/ C) and Flexible Economy (M) fee apply 300.000 VND/each time. (In Tet Holiday, fare basic JH/CH/MH fee apply 600.000 VND/each time)
- Save Economy (R,N,Q,L,K): before departure fee apply 300.000 VND/each time, on or after departure fee apply 600.000 VND.
*Change permitted to equal or higher fare only. The new route isn’t equal the old route, please refund and issue new ticket.
*Service fee is non-refund in any case.
2. International Itineraries
- Change:
- J/C/W/Y/M/S/ H class: free
- D/Z class to East Southern Aisa, East Northern Asia, America before/on/after departure: USD20. Other route: USD50.
- K/L/N/Q class to East Southern Aisa, East Northern Asia, America : rebook free, reroute before departure: 20 USD, on/after departure: USD50. Other route before departure: USD70, on/after departure: USD100. Except to A class: not permitted to change on/after departure
- U/P/E class: not permitted.
- Refund:
- J/C/W/Y/M class: free.
- N/R/T/A class to East Southern Aisa, East Northern Asia,America before departure:USD30, on/after departure: USD50. Other route before departure:USD75, on/after departure: USD100. Except to A class: not permitted to refund on/after departure.
- Other class to East Southern Aisa, East Northern Asia,America:USD20, other route: USD50. Exception for K/L/Q class: refund on/after departure USD75.
- E/P class: not permitted.
3. Service fee:
- Vietnam Airlines Domestic Ticket:
- Economy class: 50.000 VND/segment
- Business class: 90.000 VND/segment
- Vietnam Airlines International Ticket:
- To Europe, America, Australia:
- Economy class: USD30/ticket
- Business class: USD50/ticket
- To East Northern Asia ( include : Japan, Korea, China), Middle East, Africa:
- Economy class: USD15/ticket
- Business class: USD30/ticket
- South East Asia and Indochina:
- Economy class: USD7/ticket
- Business class: USD17/ticket